Online Art Gallery

Effective Date of Return Policy: April 1, 2024

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Introduction

 

At Gráfica Mónica Dávalos, we are committed to ensuring our clients’ satisfaction. We understand that purchasing original art online requires great trust, and we honor that trust with a clear and straightforward return policy.

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Return Period

 

You may return purchased artwork within 14 days of receipt for a full refund or store credit, provided that the conditions outlined below are met.

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Conditions for Return

 

1. Original Condition: The artwork must be returned in the same condition as received, free from marks, scratches, or alterations.

2. Proof of Purchase: A valid proof of purchase is required to initiate the return process. This includes receipts, order confirmation emails, or other documentation verifying the purchase.

3. Packaging: Artwork must be returned in its original packaging or equivalent protective packaging to ensure it arrives safely and undamaged.

 

 

Non-Returnable Items

 

Custom or commissioned works are not eligible for returns due to their unique nature.

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Return Process

 

1. Notification: Contact us at [Insert Email/Phone Number] within the 14-day return window to notify us of your intent to return the purchased artwork.

2. Shipping: After notification, the item must be shipped back to the gallery address above. The customer is responsible for return shipping costs and for ensuring the artwork arrives safely.

3. Inspection: Upon receipt, the artwork will be inspected to confirm its condition.

4. Refund/Store Credit: If the return is approved, a refund or store credit will be issued to the original method of payment. Please allow [Insert Number] business days for processing.

 

 

Damages and Issues

 

If the artwork arrives damaged or if you receive the wrong item, please contact us immediately so we can evaluate the issue and resolve it.

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Exchange Policy

 

We only replace items that are defective or damaged, provided it is proven with clear evidence (photo/video) that they were received in this condition from the delivery service. If you wish to exchange it for the same item, please email us at grafica.mdart@gmail.com and send the item back to our gallery address.

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Questions

For any questions about our return policy, please contact us at grafica.mdart@gmail.com or via WhatsApp at +52 331 984 0839.

 

Policy Updates

 

Gráfica Mónica Dávalos reserves the right to update or modify this policy at any time without prior notice. Please review it periodically.

 

This document outlines our return policy and ensures a transparent process for our clients. We value your trust and appreciate your cooperation in following these guidelines.